E-commerce Operations Specialist, Project Accounts

• Manage day-to-day operations through Techship, allowing customers to rate shop multiple carriers as well as generate and process daily shipments
• Provide in-depth technical assistance to customers when questions, concerns, or errors arise regarding Techship
• Use Techship to generate shipping documentation on behalf of customers
• Coordinating air and ground logistics for domestic and international Cannabis shipping
• Oversight of all E-commerce fulfillment operations across Canada
• Managing cold-chain logistics for perishable and temperature-sensitive cargo
• Maintaining and improving relationships with key clients and suppliers
• Training new employees on systems and operational processes
• Coordinate with different departments to achieve optimal work production as well as suggest and implement ideas to improve operational quality and efficiency
• Accountable for the successful integration of new accounts
• Monitor customer portals to ensure the highest level of customer service
• Accountable for meeting customer requirements to include cost-efficient, on-time, and accurate deliveries
• Assist with the global logistics activities required to support timely order delivery
• Develop and implement strategies to proactively improve and manage company’s rapid growth
• Responsible for the continued development, implementation, and documentation of best practices across the logistics organization
• Accountable for creating, tracking, and monitoring E-commerce Key Performance Indicators (KPIs)
• Accountable for analyzing and implement new software and procedures in the warehouse
• Accountable for standardizing procedures to eliminate shipping and receiving errors and delays
• Responsible for ensuring best practices are implemented across receiving, order picking, order packing, shipping, returns, inventory control, quality assurance, customer service, and operational flow
• Work closely with the Managing Director, Business Development Manager, and Operations Team on evaluating, coordinating, motivating, mentoring, training, and developing new business opportunities
• Manage and work with Business Development Manager to ensure efficiency, availability, and managing associated costs
• Real-time resolutions of in-transit issues
• Work closely with E-commerce warehouse team to ensure a smooth and optimal operation and achievement of performance requirements
• Control the operating expenses, performance, and quality of service provided by transportation partners
• Actively participate in the budget process and improvement projects that directly or indirectly affect its service
• Identify opportunities to improve workflow processes and implements changes to deliver expected results
• Ad hoc projects as they arise

Permanent employment: Full time 40 hours/week

Benefits: Bonus, Medical, and Dental benefits

Employment conditions: On-call, Early morning, Morning, Day, Evening, Shift, Weekend, Night, Flexible hours

Salary: $52,000.00 per year

Desired Certification(s): Dangerous Goods Regulations Training Certification

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: liza@gtagsm.com